Contact Tip Toe AI

Email support

Email support@tiptoeinginmyjordans.uk for generation problems, payment questions, credit returns or personal-information requests. You can contact us without creating an account. This address receives messages; automatic email notifications about video completion are not currently offered.

Account support

Signed-in users can open a ticket from account support when the feature is available. You can also email us if you cannot sign in. Check My videos first for task progress, playback and download.

What to include

• The email associated with your Tip Toe AI account.
• The affected task ID or order number, if available.
• A short description of what happened and when, and an error screenshot if helpful.

Do not send passwords, API keys, full card numbers, payment security codes or sensitive photos. We do not publish fixed support hours or a guaranteed response time; avoid creating duplicate requests about the same issue.

Credits and cash refunds

A confirmed generation failure returns the consumed video credit automatically. Status checks and music-finishing retries do not cost another credit. A returned credit is not a cash refund. Email us or open an account ticket for a payment issue or cash-refund request; requests are reviewed individually, not automatically approved.

Privacy requests

Email us about access, correction or deletion requests. There is no automatic media deletion schedule or self-service media deletion at present. Support may need to verify ownership before acting on account data; contacting us does not mean a file has already been deleted.

Read About Tip Toe AI, Privacy and Terms.